We invite any remarks or complaints you might have and have set up a Complaint Management Policy to guarantee that are taken care of in a transparent way. With our obligation to give the best quality medical care services in a convenient way, we expect to make it simple for you to submit a complaint or comment
If you have a complaint please email us at medicalcenter@saddmaarebmc.ae at any time. As a patient, you have the right to file a complaint either directly with the Centre or alternatively with the Department of Health of Abu Dhabi Customer Care Team at DOH, by calling toll free 800-555 or you may raise your complaint through the following portals: TAMM Abu Dhabi or DOH Medical Complain Portal.
Complaints received through verbal mail or in writing are acknowledged within one (1) working day. Normal complaints should be resolved within seven (7) working days while complicated complaints should be resolved within fourteen (14) working days. Patients can submit their complaints within six (6) months of incidence. On the chance that the idea of the complaint is to such an extent that we can’t settle it within the time frame, we will notify you about the delay. On your request, we will inform you about the action to be taken based on your complaint.
We fully adhere to the Department of Health of Abu Dhabi’s Standards for Patient Rights and Responsibilities and aim to provide you with the reassurance that your complaint will be acted upon promptly and fairly as per our Complaint Management Policy.
For any issues regarding your Sadd Maareb Medical Centre Sole Proprietorship LLC Application, do not hesitate to contact us either through this number 02-6760432 or email us at medicalcenter@saddmaarebmc.ae.